Privacy Policy

Effective Date: October 2025
Last Updated: October 2025

1. Introduction & Accountability

H&H Bookkeeping and Tax Services (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

We are accountable for all personal information under our control, including information collected through our website, secure folders, and client intake forms.

Privacy Officer / Contact:
 Email: info@hhbookkeeping.ca
Phone: (902) 275-5111
Address: 3 Tremont Street, Chester, NS B0J 1J0

2. What Information We Collect

We collect only the information necessary to provide bookkeeping and tax services or to respond to your inquiries.

This may include:

  • Name, email address, and phone number

  • Business or financial information (for bookkeeping services)

  • Tax-related details needed to complete filings or rebate applications

  • Information you submit through our online forms or by email

We collect information directly from you — for example, when you fill out a contact form, call our office, or email us.

3. How We Use Your Information

We use personal information to:

  • Respond to inquiries and provide requested services

  • Prepare bookkeeping records and tax filings

  • Communicate with you about appointments, invoices, and updates

  • Maintain accurate records and comply with legal obligations

We do not sell or rent your personal information to any third party.

4. Consent

By contacting us or using our website, you consent to the collection and use of your personal information for the purposes described in this policy.
You may withdraw or modify your consent at any time by contacting us.
If you withdraw consent, it may limit our ability to provide certain services.

5. Data Storage & Third-Party Services

We may use secure third-party tools or systems (such as cloud storage or accounting software) to manage client data.
These providers are required to protect your information under strict confidentiality and security measures.

In some cases, data may be stored on servers outside Canada. When this occurs, we ensure that adequate safeguards are in place to meet Canadian privacy standards.

6. Retention & Destruction

We retain personal information only as long as necessary to fulfill the purposes described above or as required by law (for example, tax record retention requirements).
When information is no longer needed, it is securely deleted, destroyed, or anonymized.

7. Safeguards & Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, or destruction.
This includes:

  • Encrypted email and file storage when possible

  • Secure folder sharing for client files

  • Limited staff access to client data

  • Up-to-date antivirus and password protection

While we maintain strong security practices, no system is 100% secure. We encourage clients to avoid sending sensitive documents by regular email.

8. Accuracy & Access

We strive to ensure all information in our records is accurate and complete.
You have the right to request access to your personal information or to correct any inaccuracies.
To make a request, please contact our Privacy Officer using the details above. We will respond within a reasonable timeframe.

9. Cookies & Website Data

Our website may collect limited information such as IP address, browser type, and pages visited to improve user experience and website performance.
We do not use cookies for advertising or tracking beyond essential site functionality.

You can disable cookies in your browser settings if you prefer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates the most recent revision. If significant changes occur, we may post a notice on our website or notify you by email.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

H&H Bookkeeping and Tax Services
 3 Tremont Street, Chester, Nova Scotia B0J 1J0
📧 info@hhbookkeeping.ca
📞 (902) 275-5111

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada for further assistance: https://www.priv.gc.ca